Legal
Privacy Policy
How we collect, use and protect your information when you order from Zahrat Al Wurood.
Last updated: 12 August 2026
Information We Collect
When you place an order on our website or via WhatsApp, we collect the information needed to fulfil it: your name, phone number, delivery address, email address, and details of the flowers or gifts you’ve ordered.
If you contact us for support, we keep a record of that conversation (WhatsApp, phone or email) so we can help you.
We do not collect or store your card number on our website. Payment is taken as cash on delivery, by card directly at your door, or arranged with our team via WhatsApp.
How We Use Your Information
To process and confirm your order, coordinate delivery, and send you real-time updates from our delivery team.
To respond to questions, complaints, or special requests (e.g. a specific delivery time or a message card).
Occasionally, to let you know about seasonal offers or new arrangements — only if you’ve engaged with us before, and you can ask us to stop at any time by messaging us on WhatsApp or emailing us.
Cookies & Analytics
Our website uses Google Analytics to understand which pages visitors find useful and how the site is performing. This sets standard analytics cookies in your browser.
We do not use advertising trackers or sell browsing data to third parties.
Who We Share Information With
Your delivery details are shared only with our own delivery team, so your flowers reach the right address.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may disclose information if required to do so by UAE law or a valid request from a government authority.
How We Protect Your Information
We keep order and contact records only for as long as needed for order fulfilment, customer support, and our accounting obligations, and limit access to our team members who need it to do their jobs.
Your Choices
You can ask us at any time to tell you what information we hold about you, correct it, or delete it, by emailing us or messaging us on WhatsApp.
Our website is intended for adults placing orders and is not directed at children.
Contact Us
Questions about this policy or your information? Reach us at manager@zahratflower.com, call +971-4-4489217, or message us on WhatsApp. Zahrat Al Wurood, DMCC Exit 3, R41 A, Dubai Marina Metro Station, Dubai, UAE.
We may update this policy from time to time as our services change; the latest version will always be available on this page.
This policy is provided for transparency and does not constitute legal advice.