Return and Refund Policy

    Return and Refund Policy

    Thank you for shopping with Zahrat Al Wurood Flowers. We value your satisfaction and aim to provide a transparent and fair shopping experience. Below is our return and refund policy to help you understand how we handle returns and refunds.

    Returns

    Eligibility for Returns

    1. Items must be returned within 30 days from the date of purchase.
    2. Products must be in their original condition and packaging.
    3. Perishable items, such as fresh flowers, are not eligible for returns, unless they arrive damaged or defective.

    Steps to Return an Item

    1. Contact us: Email us at zahratflower7@gmail.com or call us at +971-04-4489217 to initiate a return request. Please provide your order number and a brief reason for the return.
    2. Prepare the item: Make sure the item is securely packaged to avoid damage during transit.
    3. Ship the item: We will provide the return shipping address. The customer is responsible for shipping costs unless the return is due to a defect or error on our part.

    Refunds

    Eligibility for Refunds

    1. Refunds will be processed once the returned item is received and inspected.
    2. If the item is approved, the refund will be issued to the original payment method within 7-10 business days.

    Non-Refundable Items

    1. Custom or personalized items.
    2. Perishable goods like flowers, unless damaged or defective.

    Refund Process

    1. Once your return is received, we will notify you via email about the status of your refund.
    2. If your refund is approved, we will process the payment and send you a confirmation email.

    Damaged or Defective Items

    If you receive an item that is damaged or defective:

    1. Contact us within 48 hours of receiving the item.
    2. Provide a photo of the damaged item and your order details.
    3. We will arrange for a replacement or a full refund, including shipping costs.

    Contact Us

    If you have any questions about our return and refund policy, feel free to reach out:

    We’re here to ensure you have a smooth and enjoyable shopping experience!